A confirmation invoice form will be mailed on the day you order. This form must be signed and returned immediately to Charles H. Stewart Co. Ltd. Your order is NOT confirmed until we receive this SIGNED form.

Payment in full is due at least 14 days prior to the scheduled date in the form of checks or money orders. Credit cards are accepted only for orders made within 14 days of the shipping date and will incur additional processing fees.

If you cancel an order within 2 weeks after the date that you ordered, then there is no cancellation fee.

If you cancel an order more than 2 weeks before the shipping date, then there is a $50 per drop cancellation fee.

If you cancel an order within 2 weeks of the shipping date, then there is a $100 per drop cancellation fee.

If we ship a drop to you and you don't use it, then we must be notified PRIOR to your show, and we must have proof of the shipping date for you to receive any credit. In this instance, there would be a restocking fee applied per drop based on a case by case basis. During peak seasons, there are no refunds if drops have already been shipped.

We ship our backdrops through UPS. The shipping charge from Charles H. Stewart Co Ltd to you will be included on the confirmation invoice form. When you ship the backdrops back to Charles H. Stewart Co Ltd or any other destination supplied by Charles H. Stewart Co Ltd, then you pay UPS directly. DO NOT ship any backdrops through the US postal service.

You will receive your drops on the Monday prior to your show whenever possible. You must ship the drops back on the Monday after your show, so as not to interfere with someone else's production or to incur additional charges ( the 8th day starts the new week).